Terms and Conditions

najcesca-pitanja
Dear guests, for any further information, in addition to the bellow stated, please contact the front office staff.

Main information:

  • strelice-nabrajanje Check-in: from 2pm
  • strelice-nabrajanje Check-out: till 12pm

Conditions:

  • strelice-nabrajanje Child policy: 1 child untill 11,99 free of charge if share bed with 2 adults in Comfort or Premium room (extra bed not available)
  • strelice-nabrajanje Baby cot available free of charge, on request
  • strelice-nabrajanje Small pets allowed to stay free of charge, announcement is obliged.

Means and conditions of payment:

Means of payment: bank transfer 5 days prior to arrival, credit card (Master, Maestro, Visa, Visa Electron, Dina Card, American Express, Diners), cash payments at the reception desk
  • strelice-nabrajanje If paid in Serbia, payment should be in RSD (Republic Serbia Dinars), in accordance with the middle exchange rate of National Bank of Serbia on arrival date
  • strelice-nabrajanje For the international bank transfers all bank fees are to be charged from clients account. Otherwise, the fees will be charged at the reception desk.
  • strelice-nabrajanje Hotel reserves the right to change the rates due to monetary market fluctuation.
  • strelice-nabrajanje The rate is guaranteed only for the prepayment of the pro forma invoiced total. Otherwise, the down payment value stays unchanged while the balance may be subject to changes.
Payment conditions for individual reservation:
  • strelice-nabrajanje To guarantee clients reservation Hotel requires company or individual credit card details. The total costs will be preauthorized upon confirmation. Payment will be effected at the reception desk on departure date by client or will be prepaid by company. In case of contract signed, contract terms and conditions will be applied.
Payment conditions for the group reservation:
  • strelice-nabrajanje To guarantee group reservation Hotel requires 50% of the total costs per issued pro forma invoice to be transferred 10 days upon confirmation. The balance is to be transferred at least 21 days prior to arrival.
Payment for the additional costs:
  • strelice-nabrajanje All additional costs (mini bar and other services provided by the hotel) client will pay at the reception desk on a departure date or will be invoiced per previously agreed company instructions confirmed to hotel in written form.

Cancellation policy:

  • strelice-nabrajanje Cancellation policy – individual reservation up to 3 rooms:
In case of cancellation after 06.00p.m, local time, 1 day prior to arrival, or in case of no-show, the total rate for the first night will be charged.
  • strelice-nabrajanje Cancellation policy – group reservation 4 rooms and more:
In case of cancellation after 06.00p.m, local time, 10 day prior to arrival, or in case of no-show, the total rate for the first night will be charged.